A morning appointment from Virgin media was made last Sunday and promptly kept at... wait for it... 1310 hours (Ten past one in the afternoon).Replacing the 'old' PACE V-box with a newer SAMSUNG V-box my Virgin media technicians were very polite AND they wore plastic overshoes each time they entered and exited my house.
They? Yes there were two of them, apparently according to them a commonplace thing with customers deemed to be verbally abusive to the Indian call centre staff...
Hmmmmmmmm? That was quite a specific revelation by the boys, for whom I made coffee, tea biscuits and offered hot buttered toast (with Marmite or marmalade) but all of that was refused.
"Verbally abusive to the Indian call centre staff"?
Now I don't like talking to people who give themselves an English sounding name and then cannot speak "my" English. There is always something lost in the conversations when I add a colloquial phrase and they respond "excuse me?"
It was always said that America and Britain were divided by a common tongue, and the other overused phrase "lost in translation" too comes to mind.
Perhaps if Mr Branson and his executives (Virgin media) and Mr Murdoch and his executives (BSkyB) and The BT shareholders and executives (BT Vision) took smaller cuts from our excessive fees then the companies could all employ 100% British based staff in a British based call centre!
The song "Dream the impossible dream" springs to the forefront. Or did I see Don Quixote on FREEVIEW 4 Film channel 15?
LOL
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